Direct Billing

ICBC and Extended Health Insurance Companies

At White Orchid Rejuvenation Centre, we simplify your insurance claims with direct billing for ICBC and major extended health insurance companies. Avoid the hassle of reimbursement and only pay for what isn’t covered by your insurance.

Which health insurance companies can we Direct Bill?

• Canada Life
• Green Shield
• Pacific Blue Cross
• Sun Life
• and more!

What treatments are covered?

We provide direct billing for the following treatments:

• Acupuncture and TCM treatments
• Counselling
• Naturopathic consultation and treatments
• Registered Massage Therapy

Do I need to get a pre-approval from ICBC?

For the first 12 weeks after your crash, you have pre-approved coverage for a variety of treatments to help you recover. You don’t need a referral from a family physician or nurse practitioner, or approval from ICBC, but you will need to provide your Personal Health Number (PHN) and your ICBC claim number.

Number of approved treatments:

• Registered massage therapist – 12 sessions
• Clinical counsellor – 12 sessions
• Acupuncturist – 12 sessions

Are there any exemptions?

While most health insurance plans cover the above listed treatments and accept Direct Billing, coverage varies by plan. Please check with your insurance provider for specific details.

What information do you need to provide?

• Your primary benefits card
• Your relationship to the primary policy holder (if applicable)
• Details about secondary coverage (if applicable)

How much do I need to pay?

You only pay the portion not covered by your insurance. For example, if your plan covers 80% of a $100 treatment, you pay $20.

Will I get a receipt?

Yes, you’ll get a receipt for the amount you paid. If your insurance covers the full cost, no receipt will be issued.